Profit by...

• The Right Attitude
• Delivering Extraordinary Service
• Visualizing Desired Outcome
• Referrals & Building Relationships

What message do you want your company to communicate?

 

• Basic manners and politeness with internal & external clients


• The ability to access their positive energy at all times


• Extraordinary service delivered at all times


• Relationship building including bonding with Clients/Customers


• Appreciating customers/clients to the fullest


• Giving Staff ownership in handling challenges with clients



• Overhaul Customer Service &​​ Attitude Challenges 



• Referral Program that works & Return on Your Investment


• We teach your team how to truly love customers & show passion for your services and products


• You will be Rewarded!
 

• Customer loyalty and the lifetime value of a customer can be worth up to ten times as much as the price of a single purchase

Showing your customers you care should be natural! The effect that every team member and every department plays in everything your company stands for is critical.​​​

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Do you already understand the need that extraordinary service is critical and by going back to basics​ = PROFITABILITY?​

Why do customers leave?
• 68% upset with the treatment they’ve received
• 14% dissatisfied with product or service
• 9% begin doing business with the competition
• 5% seek alternatives or develop other business relationships
• 3% move away
• 1% die
Customer loyalty and the lifetime value of a customer can be worth up to ten times as much as the price of a single purchase.
For every complaint a business receives, there are approximately 26 other customers with unresolved complaints or problems.
A dissatisfied customer will tell up to ten people about his/her experience. Thirteen percent of those unhappy customers will tell up to 20 people!
(Source: U.S. Small Business Administration and the U.S. Chamber of Commerce)

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Whether your team is great and may just need a refresher course, motivation and tips in furthering their success, or whether they need in-depth training and consulting...We are here to serve you!



We'll customize whatever you need. Not sure what you need? 

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We know your time is valuable and respect that. In just 1 simple interview we can help you ascertain the best direction for your company.

What message do you want your company to communicate? 
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​​Does your team know how to 'Leave their customers excited to do business with them & send them ongoing referrals'?

 

​Facts:

​Customers are appalled at the lack 

of common courtesy & general manners.

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Customers are banning together to pull their business from companies.

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Understanding the impact on tone of voice & the most powerful words a customer will hear.

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Do you give your staff ownership?​

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How do they handle complaints?​

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​​'Please, Thank you & I'm Sorry'

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 'We are so sorry for the inconvenience'


 'We really appreciate your business & look forward to serving you again"

 

 

​This all sounds so simple right? Situations

 can be diffused so easily and regardless of        mistakes, customers leave happy.

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Attitude & Awareness are critical factors to success in business.

When your team is happy & knowledgeable, well versed on 'Delivering Extraordinary Service'  & 'Accessing their Positive Attitude' everyone wins! Customers/Clients are living proof. When people are unhappy, they often hate their jobs and the clients they serve. Everything becomes a chore with a bad attitude. Ever notice some companies seem to forgot who actually pays their salary? Often times salaried employees who have never been on commission are clueless to being part of a team and doing 'whatever it takes to get the job done'. 

Some people dream of success. We make it happen.

Speaking, Training & Consulting...​​
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​Bringing groups & individuals together and rebuilding.​
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Our dream team is based in Northern California. We'll work with you & determine the best way to deliver your message.​
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​Whether we speak, train or consult at your organization we will always start with:​
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• An interview via phone,  Skype or face to face meeting

• Interview Team Players on different levels

• In-depth Assessment & Overview of Challenges

• Address Specific Needs

• Assessments

• Recommendations

• Solutions

• Customization  

• Return on Investment