• The Right Attitude
• Delivering Extraordinary Service
• Visualizing Desired Outcome
• Referrals & Building Relationships
• Basic manners and politeness with internal & external clients
• The ability to access their positive energy at all times
• Extraordinary service delivered at all times
• Relationship building including bonding with Clients/Customers
• Appreciating customers/clients to the fullest
• Giving Staff ownership in handling challenges with clients
• Overhaul Customer Service & Attitude Challenges
• Referral Program that works & Return on Your Investment
• We teach your team how to truly love customers & show passion for your services and products
• You will be Rewarded!
• Customer loyalty and the lifetime value of a customer can be worth up to ten times as much as the price of a single purchase
Showing your customers you care should be natural! The effect that every team member and every department plays in everything your company stands for is critical.
Do you already understand the need that extraordinary service is critical and by going back to basics = PROFITABILITY?
Why do customers leave?
• 68% upset with the treatment they’ve received
• 14% dissatisfied with product or service
• 9% begin doing business with the competition
• 5% seek alternatives or develop other business relationships
• 3% move away
• 1% die
Customer loyalty and the lifetime value of a customer can be worth up to ten times as much as the price of a single purchase.
For every complaint a business receives, there are approximately 26 other customers with unresolved complaints or problems.
A dissatisfied customer will tell up to ten people about his/her experience. Thirteen percent of those unhappy customers will tell up to 20 people!
(Source: U.S. Small Business Administration and the U.S. Chamber of Commerce)
Whether your team is great and may just need a refresher course, motivation and tips in furthering their success, or whether they need in-depth training and consulting...We are here to serve you!
We'll customize whatever you need. Not sure what you need?
We know your time is valuable and respect that. In just 1 simple interview we can help you ascertain the best direction for your company.
What message do you want your company to communicate?
Does your team know how to 'Leave their customers excited to do business with them & send them ongoing referrals'?
Customers are appalled at the lack
of common courtesy & general manners.
Customers are banning together to pull their business from companies.
Understanding the impact on tone of voice & the most powerful words a customer will hear.
Do you give your staff ownership?
How do they handle complaints?
'Please, Thank you & I'm Sorry'
'We are so sorry for the inconvenience'
'We really appreciate your business & look forward to serving you again"
This all sounds so simple right? Situations
can be diffused so easily and regardless of mistakes, customers leave happy.
Attitude & Awareness are critical factors to success in business.
When your team is happy & knowledgeable, well versed on 'Delivering Extraordinary Service' & 'Accessing their Positive Attitude' everyone wins! Customers/Clients are living proof. When people are unhappy, they often hate their jobs and the clients they serve. Everything becomes a chore with a bad attitude. Ever notice some companies seem to forgot who actually pays their salary? Often times salaried employees who have never been on commission are clueless to being part of a team and doing 'whatever it takes to get the job done'.
Some people dream of success. We make it happen.
Speaking, Training & Consulting...
Bringing groups & individuals together and rebuilding.
Our dream team is based in Northern California. We'll work with you & determine the best way to deliver your message.
Whether we speak, train or consult at your organization we will always start with:
• An interview via phone, Skype or face to face meeting
• Interview Team Players on different levels
• In-depth Assessment & Overview of Challenges
• Address Specific Needs
• Return on Investment