My husband and I had the good fortune to begin working with Lori Harvey a couple of years ago, just as we were starting to settle into our newly built second home in Tiburon. Our son and his wife had hired Lori and that family was her primary employer, but we were beneficiaries too.
Lori was helpful to us in myriad ways... She always anticipated what was needed before we arrived from Minnesota and, after checking to verify whether or not we wanted something done (such as getting the windows washed), she accomplished it. When we got here there were always flowers on tabletops, and any groceries we needed were in the pantry.
She has a stable network of reliable vendors with whom she has worked for years to draw from when something is needed. We knew no one when we arrived, and she took care of getting those needs met promptly and efficiently and making sure we had the information for future use.
She always made sure our electronic systems were online and ready to go by the time we arrived, coordinating where necessary with our computer consultant in Minnesota. She identified problems with a buzzing refrigerator leaking ice, and a recalcitrant dishwasher and had them fixed within warranty without involving us.
My husband had said he had wished we’d known Lori prior to building our home here as she would have been the ideal Owner’s Representative. She constantly noticed home emergencies and building deficiencies that no one else did, instantly alerting us to these issues and then working to immediately resolve them – problems such as faulty emergency leak detector warnings, door lock and alarm systems, and missing outlets where they were normally expected to be installed. She made sure every detail was attended to, monitored the quality of work, and kept us in the loop.
She is a tireless worker and is flexible in adapting to clients’ changing needs. She communicates clearly and thoroughly; she wants to make sure she understands precisely what they need so she can deliver 100%. She is a closed-loop manager.
She is trustworthy, a person of her word. She does not need to be reminded about tasks. She keeps very good notes and organizes her time to get things done on time and on budget.
We found Lori to be consistently pleasant to work with, loyal, and confidential about our lives and dedicated to our having a stress-free time enjoying our new home and geography.
- P. G.